⚡ Fast Response · No Fix No Fee

You Point It,
We Fix It.

Brisbane's trusted IT support and repair specialists. From slow PCs to full network setups — we've got you covered. $50–$100 AUD per visit, no fix no fee.

🛡️ No Fix, No Fee
Same-Day Service
🏆 500+ Happy Clients
🔒 Data Privacy Guaranteed
📞 Remote & On-Site Support

Our IT Services

Brisbane-based IT support for homes and businesses. From $50–$100 per visit — no fix, no fee.

Computer Installation

Full setup of new desktop or laptop hardware ready to use.

Computer Configuration

Tailored system settings, accounts, and preferences configured for you.

Computer Fixing

Hardware and software faults diagnosed and repaired on the spot.

Computer Troubleshooting

Systematic diagnosis of errors, crashes, and unexpected behaviour.

New Computer Setup

Unbox, configure, transfer data, and get you up and running fast.

Windows Upgrade

Safe in-place upgrade to the latest Windows version with data intact.

macOS Upgrade

Smooth macOS version upgrade with compatibility checks.

Software Installation & Configuration

Any application installed, licensed, and configured correctly.

Operating System Reinstallation

Clean OS reinstall to resolve deep system issues — data preserved where possible.

Driver Installation & Updates

All device drivers updated for peak performance and stability.

Performance Optimisation

Slow PC fix — startup tuning, cleanup, and hardware assessment.

Laptop Screen Replacement

Cracked or faulty display replaced with quality parts.

Keyboard / Touchpad Replacement

Faulty input devices swapped out quickly and cleanly.

Battery Replacement

Genuine replacement batteries fitted for laptops and devices.

Hardware Diagnostics

Full hardware health check — RAM, storage, CPU, and more.

💰 From $50 AUD per visit  ·  No Fix, No Fee
Data Recovery (HDD/SSD/USB)

Recover lost files from failed or formatted drives and USB devices.

Data Backup Setup

Automated local and cloud backup configured so you never lose data again.

Virus Removal

Complete system scan and removal of all detected viruses.

Spyware & Malware Removal

Deep clean of spyware, adware, and malicious software.

Anti-Virus Installation

Reputable AV software installed, configured, and scheduled.

Security Hardening

System-level security settings tightened to reduce attack surface.

Ransomware Protection Setup

Layered protection against ransomware attacks for home and business.

Password Reset (Local Accounts)

Regain access to locked Windows or macOS local accounts.

💰 From $50 AUD per visit  ·  No Fix, No Fee
Home Network WiFi Setup

Full home wireless network designed and installed for reliable coverage.

Wired Network Setup

Ethernet cabling and switch installation for fast, stable connections.

Router Installation & Configuration

New router set up with security, parental controls, and QoS.

WiFi Range Extension

Eliminate dead zones with repeaters or access points.

Mesh WiFi Setup

Whole-home mesh system installed for seamless roaming coverage.

Network Troubleshooting

Diagnose and fix dropouts, slow speeds, and connectivity issues.

Printer Network Setup

Shared network printer configured for all devices in the home or office.

Internet Dropout Diagnosis

Identify the root cause of intermittent internet disconnections.

💰 From $50 AUD per visit  ·  No Fix, No Fee
Smart Device Installation

Any smart home device physically installed and connected.

Smart Device Configuration

Apps, automations, and voice assistants configured for your devices.

Smart Device Troubleshooting

Fix connectivity, pairing, and app issues with smart devices.

Smartphone Device Setup

New phone set up with accounts, apps, and data transferred.

Tablet Setup

iPad or Android tablet configured and ready to use.

Smart TV Setup

Smart TV connected, apps installed, and streaming accounts configured.

Streaming Device Setup

Chromecast, Firestick, Apple TV — installed and ready to stream.

CCTV / IP Camera Setup

Security cameras installed, networked, and remote viewing configured.

Video Doorbell Installation

Smart doorbell wired or wireless, app-connected and tested.

💰 From $50 AUD per visit  ·  No Fix, No Fee
Email Account Setup

New email account created and configured on all your devices.

Email Recovery Support

Regain access to locked or hacked email accounts.

Email Sync Across Devices

Emails, contacts, and calendar synced seamlessly across phone, tablet, and PC.

Microsoft / Google Account Setup

Microsoft 365 or Google Workspace account created and configured.

Cloud Storage Setup

OneDrive, Google Drive, or iCloud set up and syncing automatically.

💰 From $50 AUD per visit  ·  No Fix, No Fee
Server Installation

Physical or virtual server installed and integrated into your network.

Server Configuration

Server roles, permissions, and services configured for your business.

Small Business Network Setup

End-to-end network design and installation for small offices.

Office IT Setup

Complete office technology setup — PCs, printers, network, and accounts.

Printer & Scanner Setup

Office printers and scanners installed, networked, and tested.

Shared Drive Setup

Centralised file sharing configured for your team.

Remote Access Setup (VPN / RDP)

Secure remote access to office systems from anywhere.

Remote IT Support

Fast, secure remote sessions to resolve issues without a site visit.

IT General Service

Flexible IT support for any business need not listed above.

💰 From $50 AUD per visit  ·  No Fix, No Fee
Computer Training

One-on-one sessions to build confidence using your PC or laptop.

Smartphone Training

Learn to get the most from your iPhone or Android device.

Internet Basics Training

Safe browsing, email, and online essentials explained clearly.

Software Training

Hands-on training for Office, email clients, and browsers.

Safety & Security Awareness Training

Learn to spot scams, phishing, and stay safe online.

💰 From $50 AUD per visit  ·  No Fix, No Fee
Computer & IT Parts Recycling

Responsible recycling of old computers and IT equipment in Brisbane.

Secure Data Wipe

Certified data erasure before disposal — your data stays private.

E-Waste Disposal

Compliant e-waste disposal in line with Queensland regulations.

💰 From $50 AUD per visit  ·  No Fix, No Fee
Firewall Setup

Hardware or software firewall configured to protect your network.

Parental Controls Setup

Content filtering and screen time controls for family devices.

Home Cyber Safety Audit

Full review of your home network and devices for security gaps.

Automated Backup Solutions

Set-and-forget backup system for all your important data.

Cloud Migration

Move your files and systems to the cloud safely and efficiently.

Multi-Device Sync Setup

All your devices synced — files, contacts, calendar, and more.

Work-From-Home IT Setup

Complete home office setup — desk, monitor, peripherals, and network.

Dual Monitor Setup

Second screen installed, configured, and calibrated.

VoIP Phone Setup

Internet-based phone system installed and configured.

VLAN Setup

Network segmentation for improved security and performance.

NAS Setup

Network-attached storage installed and shared across your network.

Network Security Audit

Professional assessment of your network's security posture.

Device Health Check

Full diagnostic report on any device — hardware and software.

Custom PC Build

Bespoke desktop PC built to your spec and budget.

Peripheral Setup

Printers, scanners, webcams, and accessories installed and tested.

💰 From $50 AUD per visit  ·  No Fix, No Fee

How It Works

Getting your tech fixed is easy — just three simple steps.

1

Book Online

Choose your service, pick a date and time that suits you, and tell us about your issue.

2

We Diagnose

Our expert technician assesses the problem — remotely or on-site — and gives you a clear quote.

3

We Fix It

We resolve the issue efficiently. If we can't fix it, you pay nothing. Simple as that.

4

You're Back Online

We make sure everything works perfectly before we leave, and follow up to ensure you're happy.

See What We Do

Real jobs, real results. Here's a snapshot of the work we carry out every day for our Brisbane clients.

💻
PC & Laptop Repair
Diagnostic & Repair Report
✅ Resolved
DeviceDell Inspiron 15 · Windows 11
Issue Reported8+ min boot time, frequent freezing, "Not Responding" errors
Service TypeOn-Site + Remote Follow-up · Brisbane
Actions TakenSSD upgrade, bloatware removal (×14 apps), Windows clean install, driver updates
Duration3 hours · Same-day completion
Outcome
Boot time: 8 min → 18 sec  ·  Performance: +420%  ·  Rating: ★★★★★

Laptop Performance Overhaul

A Brisbane client came to us with a laptop so slow it was practically unusable. Within a single visit, we transformed it into a fast, clean, and reliable machine — no new hardware purchase needed.

  • Full hardware & software diagnostic
  • HDD replaced with high-speed SSD
  • Windows 11 clean reinstall
  • 14 bloatware apps removed
  • All drivers updated to latest versions
From $50 AUD · No Fix, No Fee
🌐
Network & Wi-Fi Setup
Installation Report · Business · Brisbane
✅ Completed
ClientSmall Business · 12 Staff · Open-plan Office
Issue ReportedUnreliable Wi-Fi, no segmentation, shared passwords, no firewall
Service TypeFull Network Installation · On-Site
Equipment InstalledManaged switch, enterprise APs (Wi-Fi 6), hardware firewall, VLAN config
Duration1 full working day · Zero business downtime
Outcome
Speed: +340%  ·  Security incidents since: Zero  ·  Rating: ★★★★★

Office Network Installation

A growing Brisbane business with 12 staff was running on a consumer-grade router with no security. We designed and deployed a fully managed, enterprise-grade network in a single day.

  • Separate VLANs for staff & guests
  • Enterprise Wi-Fi 6 access points
  • Hardware firewall with threat protection
  • WPA3 encryption throughout
  • Remote monitoring & management enabled
From $50 AUD · No Fix, No Fee
💾
Data Recovery
Recovery Report · External HDD · Brisbane
✅ Recovered
Device2TB External HDD · Accidentally Formatted
Data at Risk6 years of family photos, business documents, personal files
Service TypeRemote Diagnosis + Lab Recovery
MethodSector-by-sector clone, deep-scan recovery, manual file verification
DurationDiagnosis: 2 hrs · Full recovery: 48 hrs
Outcome
Files recovered: 98.7%  ·  Delivered on encrypted drive  ·  Rating: ★★★★★

Critical Data Recovery

When a Brisbane client accidentally formatted their external hard drive containing 6 years of irreplaceable files, we stepped in — and recovered nearly everything within 48 hours.

  • Sector-by-sector drive clone
  • Deep-scan file recovery software
  • Manual sorting & file verification
  • Delivered on new encrypted drive
  • Free backup advice included
From $50 AUD · No Fix, No Fee

What Our Clients Say

★★★★★

"My laptop was completely dead. IT Hills had it running like new within a few hours. True to their word — no fix, no fee — but they absolutely fixed it!"

SJ
Sarah J.
Home User, London
★★★★★

"Set up our entire office network in one day. Professional, fast, and explained everything clearly. Highly recommend for any business IT needs."

MR
Mark R.
Small Business Owner
★★★★★

"Recovered all my family photos from a crashed hard drive. I thought they were gone forever. Absolutely brilliant service, couldn't be happier!"

LP
Linda P.
Home User, Manchester

The IT Hills Difference

Local, affordable, and genuinely on your side — here's why hundreds of Brisbane locals trust IT Hills.

📅

Available on Weekends

We work 7 days a week — including Saturdays and Sundays — so your tech gets fixed when it suits you, not just us.

Mon–Sun · 8am–8pm AEST
🎉

10–20% Off Your First Booking

New to IT Hills? Enjoy an exclusive 10–20% discount on your very first service booking. No voucher needed — just mention it when you book.

First-Time Customers Only
👴

25% Permanent Senior Discount

We proudly support Brisbane's senior community with a permanent 25% discount on every visit — because everyone deserves reliable tech help.

Senior Citizens · Every Visit
🛡️

No Fix, No Fee — Guaranteed

If we can't solve your problem, you pay absolutely nothing. Zero. No call-out fee, no diagnostic charge. We only get paid when you're happy.

100% Guaranteed · Always
💳

No Upfront Payment

We never ask for payment before the job is done. You only pay once the work is complete and you're fully satisfied — no surprises, no pressure.

Pay After · Not Before
🤝

Refer a Friend, Save 25%

Love our service? Share it! When someone you refer books with us, you get 25% off your next visit — automatically, no strings attached.

Refer & Save · Every Time
🎁

Refer a Friend & Both Save!

Our referral program is simple — share IT Hills with someone you know, and when they book their first service, you receive 25% off your next visit. No limits, no expiry.

1

You Refer

Share IT Hills with a friend, family member, or colleague in Brisbane.

2

They Book

Your referral books any IT Hills service and mentions your name.

3

You Save 25%

We apply 25% off your next visit — automatically. No voucher needed.

📅 Book & Start Referring 📞 Call 048 100

* Referral discount applied to your next completed service visit. No cash value. No expiry date.

📍
Brisbane Local
We live & work here too
Same-Day Response
Fast help when you need it
🏆
500+ Happy Clients
Across Greater Brisbane
💬
Plain English
No jargon, ever
🔒
Privacy First
Your data stays yours

Ready to Get Your Tech Fixed?

Fast, affordable IT support across Brisbane, Logan, Ipswich, Moreton Bay & surrounding areas. If we can't fix it, you pay nothing.

📞 048 100 ✉️ itdeskbne@gmail.com
📅 Book Now — It's Free

Opens our quick booking form · Takes less than 2 minutes

🛡️
No Fix, No Fee
Always guaranteed
Same-Day Service
Mon–Sat · 8am–8pm AEST
💰
$50–$100 AUD
Per visit, flat rate
📍
We Come To You
Brisbane & surrounds
🔒
Data Privacy
100% confidential
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